Regulations of Use

2. Payment with a bank card is allowed.

To access public transportation and pay the fare for the journey to be made, debit or credit bank cards and/or virtual cards through mobile devices with NFC (Contact Less) technology can be used.

In the event that, for some reason, payment cannot be made on said bank card, the customer must pay with any of the other payment alternatives.

3. Keep your ticket until the end of your journey.

To ensure proof of having paid the fare for the journey made, upon request of the driver or inspection personnel, you must keep the transportation pass, the bank card used for payment, or the ticket given when paying cash for said journey until you finish your journey and exit the bus.

If unable to properly prove such payment due to loss of said proof, you must pay the corresponding fare or exit the service.

4. It’s mandatory to indicate your destination before validating your card.

Upon boarding, you must inform the driver, regardless of how you proceed to pay the fare, of the exact destination, indicating the stop.

Regarding Transportation Passes and the responsibility of the cardholder:

The care of the Transportation Pass is the responsibility of the CARDHOLDER. Therefore, the responsibility for possible deterioration due to misuse, loss, and/or theft will not be the responsibility of the OPERATOR or the AUTGC; therefore, if the CARDHOLDER decides to obtain a new card, they must pay a processing fee of €10, and the system will allow the remaining days associated with the current recharge to be updated on the new card.

FOR TECHNICAL FAILURE: Attributable to the system: A new RESIDENT PASS will be issued at no processing cost, and it will be encoded with the remaining days of use.

FOR FRAUDULENT USE: The use of the public transportation card by a person other than the one whose identity is reflected on it constitutes a penalty.
The penalty for this is as follows:

• First detected fraudulent use, the card will be blocked for three months.
• Second detected fraudulent use, the card will be blocked for six months.
• Third detected fraudulent use, it cannot be unblocked and its use will be permanently lost.

This does not exempt the cardholder from responsibility, who must request a new duplicate through the website carnets.gexco.es with the corresponding cost, in addition to the loss of recharge and/or remaining days of use of the card detected in fraudulent use.

• First detected fraudulent use, duplicate cost €50.
• Second detected fraudulent use, duplicate cost €100.

The surveillance and control task is transferred to the operating companies, which apply it through GEXCO.

5. Children under 4 years old are exempt from paying the fare.

Children under 4 years old, traveling with an adult, may travel without having to pay the fare for the journey.

6. Baby carriages in the baggage hold.

Baby carriages, for safety during the journey, must be stored in the baggage hold. Our staff must assist in placing the baby carriage in the baggage hold if requested or if their assistance is necessary.

7. Bicycles and scooters must be folded in the baggage compartment.

For safety during the journey, bicycles and scooters cannot be brought on board inside our buses and must be properly folded in the baggage compartment. To prevent possible thefts, passengers are advised to keep an eye on them at stops.

To ensure the safety of passengers inside our services, it is not allowed to tie or secure scooters, bicycles, suitcases, or any other item inside the baggage compartment of our buses.

8. Permitted dimensions on board. 40x40x20cm.

Luggage or other items smaller than 40x40x20cm may be brought on board without occupying any seat, so they should be placed under the seat or on the passenger’s lap, avoiding displacement.

9. Luggage in the baggage hold. Watch your luggage.

Luggage or other items larger than 40x40x20cm, for safety during the journey, must be stored in the baggage hold. To prevent possible thefts, we recommend keeping an eye on them at stops to prevent anyone from taking your luggage.

10. Pets weighing less than 10 kg are allowed in carriers. 60x35x35.

Pets weighing less than 10 kg may travel inside our buses as long as they are accompanied by their owners and comply with the following considerations:

• Transportation is limited to small companion animals, including dogs, cats, ferrets, and birds (non-poultry), weighing no more than 10 kg.
• A maximum of one pet per person is allowed, and it must be in good physical and hygienic condition.
• The pet must always travel inside a carrier measuring no more than 60x35x35cm and must be kept on the owner’s lap without occupying a seat.
• The carrier must have a waterproof bottom to contain waste.
• The transportation of these animals is always the full responsibility of the owner, who must necessarily travel with the animal.
• Assistance dogs or guide dogs are not affected by this information and may travel accompanying the blind person, regardless of their weight and whether they are inside a carrier.

12. For your safety, the bus is equipped with surveillance cameras.

To promote the safety of people inside our services and in compliance with the General Data Protection Regulation, there is a video surveillance system inside our buses with various cameras.

13. Reserved seats.

In order to promote respect, coexistence, and comfort for people with reduced mobility and/or people with Functional Diversity (motor, sensory, and intellectual) or any other justified reason, it is informed that there are four reserved seats on all our buses, located in the first 4 front seats, two on the right and two on the left of the aisle.

If these seats are occupied when those entitled to their use board the bus, we must ask the driver to inform those individuals to vacate those seats so that those who have the right can use them.

Additionally, in order to promote respect, coexistence, and comfort for people with reduced mobility, elderly individuals, pregnant women, etc., seated individuals are requested to offer their seat.

Furthermore, all our buses have a space reserved for wheelchair users, which should be disabled for its possible use.

14. For safety, do not distract the bus driver.

To ensure safety during the journey, it is requested not to engage in behaviors that may cause distraction while driving.

15. Respect others’ space.

In order to promote respect, coexistence, and comfort for people inside our buses, it is requested that nobody invades others’ space, occupying only their own.

16. Act with courtesy. Keep your bus clean.

In order to promote respect, coexistence, and comfort for people inside our buses, it is requested to always act with courtesy towards all passengers and not to litter on the bus to maintain cleanliness throughout the journey.

17. When the air conditioning is not functioning, it is recommended to keep the windows open.

To promote and ensure ventilation and temperature inside our buses, whenever the air conditioning is not functioning and weather conditions permit, windows should be kept open.

18. If standing, hold on firmly.

To ensure the safety of standing passengers inside our buses, it is requested that they sit if there is an available seat, and if not, they should hold onto the seats or safety bars firmly to avoid potential falls.

19. No smoking. No vaping.

To promote coexistence, comfort, and health of people inside our services and to ensure hygiene and cleanliness, smoking, vaping, or using electronic cigarettes inside our buses is prohibited.

20. Eating and drinking inside the bus are not allowed.

To promote and ensure the cleanliness and hygiene of all spaces inside our buses, passengers are requested not to eat or drink inside the bus.

21. If you listen to audios or videos, mandatory use of headphones.

In order to promote respect, coexistence, and comfort for people inside our buses, it is advised that whenever listening to music, headphones must be used.

22. If you talk on your mobile phone, keep it low.

In order to promote respect, coexistence, and comfort for people inside our buses, please be advised to always speak low when talking on your mobile phone.

23. Request your stop in advance.

To promote safety during driving and approaching the stop, passengers inside our buses are requested to request their destination stop in advance.

24. Preferential exit through the rear door.

Preferably, passengers should exit the bus through the rear door to avoid interference and expedite boarding, which will take place through the front door.

Similarly, if due to reduced mobility or any other justified reason, passengers request to exit through the front door, they must be allowed to do so after all passengers waiting at the stop have boarded.

Nevertheless, if due to reduced mobility or any other justified reason, passengers need to exit through the front door, they may do so provided they inform our driver in advance, who will indicate the exact moment to exit after all passengers waiting at the stop have boarded.

25. Sitting on the exit steps is prohibited.

To promote the comfort and safety of people inside our buses, when disembarking, it is requested to keep the exit space clear, especially by not occupying the exit stairs.

26. Exercise caution when boarding and disembarking from your bus.

To ensure the safety of passengers inside our services, it is requested to exercise the utmost caution when boarding and disembarking from our buses to avoid potential falls.

27. It is mandatory to notify the driver to use the luggage compartment.

To promote and ensure safety, when needing to open or close the baggage compartment to deposit or retrieve any luggage or item, it is necessary to inform our staff.